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What our prices include and exclude



Our prices include the cost of the items you order and postage and packing to the destination country/area specified.







Currency

All our prices are in EURO ( € ) .







Payment

If you pay by credit card, the payment will be taken from your account at the time the order is placed. If you pay by post, we will not start to process your order till the payment reaches us, and will not despatch your order till the payment has cleared.








Delivery

Our usual method of delivery is by post. Items for delivery within Egypt are sent first class. Items for overseas delivery are sent by air mail.






Lead times

Although we endeavour to send out orders within 12 days maximum, please allow 28 days for delivery, just in case something unforeseen has happened (for instance, us selling out and having to get reprints) .






Cancellation or changing of orders

It is your responsibility to ensure that what you order is what you want. Having received an order and payment, we will not usually be able to accept changes or cancellations.
If you do change your mind after placing an order, please contact us as quickly as possible. We will TRY to meet your requirements, but cannot guarantee to do so.
If you cancel or change an order, we may make a handling charge of up to 15%, with a minimum of one Euro . This does not apply where an order has been submitted through the shop for online payment, and the payment is not completed. In this case, we will discard the order.
Your statutory rights are not affected.







Lost or damaged goods

We send all our goods out clearly labelled, and packaged securely. Loss or damage in transit should be rare.
The address on the package will be exactly what you enter on the checkout screen.
In the unlikely event of your goods being lost or damaged in transit, the Post Office requires a claim for compensation to be made by the addressee rather than the sender- ie you rather than us. If this should happen, please do contact us, as we will need to supply details of time and place of posting.






Refunds and Replacements

If for any reason you are not satisfied with your SET Productions product, you can return it within 2 days of receipt for a full refund or replacement to SET Productions,

Alhussain Sherif Rashed Alsedfy

56 EL Maraghy ST. , Helwan , Helwan , Egypt

together with a covering letter explaining why you are returning it. Any refunds will be processed will require a moneybookers account so we can give you your money back ( Transaction fees will be subtracted ) .
Last Updated: 4 Mar 2011 10:29:41 PST home  |  about  |  terms  |  contact
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